Thank you for purchasing Flexi Post Grid from Creative Web UI. Please read this Returns Policy carefully before purchasing our plugin.
1. Digital Product
Flexi Post Grid is a digital downloadable WordPress plugin. The full plugin files are delivered immediately after purchase.
Because the product is digital and customers receive access to the plugin code after purchase, it cannot be physically returned.
2. Returns and Refunds
Because Flexi Post Grid is a digital product and the plugin files are made available immediately after purchase, all sales are generally considered final.
Once the plugin has been downloaded or the license key has been issued, refunds are generally not provided.
However, if you experience a technical issue and the plugin does not work on your website, please contact our support team first. We will review the issue and help you with installation, activation, and setup.
If the plugin is confirmed to be not working due to a problem in the plugin itself and our support team is unable to resolve the issue, a refund may be considered within 30 days of purchase.
3. Support Before Any Refund Review
Before any refund can be considered, you must contact our support team with full details of the issue you are facing.
We will do our best to help you with:
- Plugin installation
- License activation
- Initial setup
- Grid creation and usage guidance
Support Contact: https://creativewebui.com/flexi-post-grid/support-contact/
4. When a Refund May Be Considered
A refund may only be considered if:
- The issue is caused by the plugin itself.
- The issue has been reviewed by our support team.
- Our team is unable to resolve the issue within a reasonable time.
- The request is made within 30 days of purchase.
5. Cases Not Eligible for Refund
- Change of mind after purchase.
- You no longer want the plugin after download.
- You expected a feature not clearly listed on our website.
- The issue is caused by third-party plugins, themes, custom code, or hosting environment.
- The issue is caused by server configuration or site-specific limitations.
- You do not contact support before asking for a refund.
- You need help using WordPress, Elementor, or general website setup.
6. License Deactivation
If a refund is approved, the related license key will be deactivated immediately, and you must stop using the plugin after the refund is completed.
7. Contact Us
If you have any questions regarding this Returns Policy or need help with the plugin, please contact us: